Customer Support Engineer

Job Description – Customer Support Engineer (IT Infrastructure) – Field Support

Position: Customer Support Engineer (IT Infrastructure) – Field Support

Department: Service Delivery / Operations / IT Infrastructure

Reports To: Senior Coordinator / Service Delivery Manager

Location: Dhiantra Technology Solutions Private Limited , Kolkata & Suburbs, West Bengal, India (Field support role; travel to client sites across Kolkata Metropolitan Area)

Coverage: Kolkata & Suburbs, West Bengal, India (Field support role; travel to client sites across Kolkata Metropolitan Area)

Salary Range : ₹12,000 – ₹16,000 per month (depending on skills, experience & location)

Role Summary

We are seeking a dedicated Customer Support Engineer (Field Support) to serve our clients in Kolkata and surrounding suburbs. You will visit customer sites, diagnose and resolve hardware/software/network issues, perform maintenance, and ensure that our clients’ IT infrastructure functions smoothly with minimal downtime.

About the Company

Dhiantra Technology Solutions Private Limited is a technology services firm specialising in IT infrastructure, hardware & software support, client-facing technical services, and network solutions. We are committed to delivering prompt, reliable, and high-quality support services to businesses in the Kolkata region.

Role Overview

Key Responsibilities

• Travel locally within Kolkata & suburbs to client sites to install, configure, repair, and maintain IT infrastructure components including desktops, laptops, printers, switches, routers, UPS, etc.

• Quickly troubleshoot hardware, software, network, and peripheral issues onsite.

• Carry out preventive maintenance and regular system health checks.

• Respond to client support tickets or service requests; meet agreed SLAs.

• Escalate complex issues to senior technical staff or vendor support when needed.

• Maintain detailed documentation of incidents, resolution steps, asset changes, and maintenance performed.

• Assist in LAN/WAN set-ups, cabling, IP configuration.

• Manage software installations, OS updates/patches, firmware upgrades.

• Maintain inventory of spare parts and report need for replenishment.

• Educate end-users on best practices in hardware/software usage, backups, safety.

• Ensure compliance with internal policies, client site policies, and safety norms during all field operations.

Required Qualifications & Skills

• Education: Diploma or Bachelor’s degree in Computer Science, Information Technology, Electronics or related field; or equivalent hands-on experience.

• Experience: Minimum ~1 year of field or on-site IT support preferred; freshers with strong technical understanding and willingness to learn may be considered.

• Technical Skills:

  • Good understanding of PC / laptop hardware, peripherals (printers, scanners etc.).

  • Strong knowledge of Windows OS (installation, troubleshooting) and familiarity with other operating systems (Linux is a plus).

  • Basic networking knowledge: LAN, switches, routers, IP addressing, configuring network devices.

  • Experience with handling UPS / power backup systems is a plus.

• Soft Skills:

  • Good communication skills in English and Bengali; ability to interact with clients politely and effectively.

  • Customer-centric attitude, patience, and willingness to work in client-facing environments.

  • Self-motivated, able to work independently; strong problem-solving ability.

  • Punctuality, adaptability; readiness to travel within Kolkata / suburbs.

Desirable Qualifications / Bonus Skills

• Certifications like CompTIA A+, Microsoft Certified / Network+ etc.

• Prior experience in ticketing system / asset management tools.

• Knowledge of server/NAS / small-scale virtualization.

• Valid driving license (two-wheeler or four-wheeler) for commuting to client sites.

Working Hours & Travel

• Normal working hours, though occasional extended hours or weekend support might be required depending on client schedules or emergencies.

• Frequent travel within Kolkata & its suburbs (client sites). Company will reimburse travel / conveyance as per policy.

Reporting & Relationships

• Reports to: Field Support Team Lead / Service Delivery Manager – IT Infrastructure.

• Interaction with: Internal technical team, vendors, client IT staff and end users.

Benefits

• Monthly salary between ₹12,000 and ₹16,000 (based on experience & performance).

• Travel / conveyance allowance for field job.

• Opportunities for skill development

• Exposure to diverse client environments and infrastructure issues – good learning opportunity.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 5 - 6+ years Experience.

More about this Customer Support Engineer job

1. What is the eligibility criteria to apply for this Customer Support Engineer job?
   Ans: The candidate should be Post Graduate and above and above with 5 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹16000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Support Engineer job?
   Ans: This Customer Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Engineer job?
   Ans: No, there is no fee applicable for applying this Customer Support Engineer job and during the employment with the company, i.e., Dhiantra Technology Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Engineer role?
   Ans: There is an immediate opening of 2 Customer Support Engineer at Dhiantra Technology Solutions Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Customer Support Engineer job?
   Ans: This Customer Support Engineer job has 09:00 AM - 06:00 PM timing.