Property Supervisor

The Property Supervisor looks after Casa Legend’s villa and apartments in Arpora and its suites in Candolim. The supervisor plans work at both locations around arrivals and departures, makes sure each unit is ready before check-in, and serves as the local contact for guests during their stay.

Key responsibilities

1. Supervise housekeeping. Review the day’s cleaning priorities with the housekeeping team. Personally inspect each unit after cleaning. Check the bathrooms, kitchen areas, floors and balconies, and make sure beds have fresh linen, towels are clean and toiletries are stocked. Ask the team to correct anything missed and recheck it before guests arrive.

2. Arrange maintenance and repairs. Check that the AC, hot water, lights, locks and appliances work. Record faults, arrange for a technician and follow up until the repair is complete. Check that the item works and inform management promptly if a fault could affect a guest’s stay or delay check-in.

3. Handle purchases and stock. Monitor supplies at both properties and purchase cleaning materials, toiletries and maintenance items as needed. Check prices and quantities, keep the bills and submit expense details to management.

4. Assist with guest check-in. Confirm arrival times, share directions and welcome guests. Hand over the keys, show guests around, share the Wi-Fi details and explain how to reach you during their stay.

5. Assist guests during their stay. Respond promptly to calls and messages. Arrange extra towels, additional housekeeping or help with appliances, and follow up to make sure the guest has received what they need.

6. Resolve guest complaints. Listen to the guest, explain what action you will take and give a realistic time for an update. Work with staff or technicians to fix the problem and check back with the guest afterwards. Refer serious or unresolved complaints to management promptly.

• It is a Full Time Housekeeping job for candidates with 3 - 6+ years Experience.