Manage day-to-day operations across multiple client sites.
Ensure 100% manpower deployment, attendance and productivity.
Monitor SLA/KPI, service quality and client satisfaction.
Conduct regular site inspections as per ROTA.
Manage client relationships and resolve escalations within TAT.
Control site expenses, deductions and improve Gross Margin.
Monitor billing, collection and support DSO improvement.
Ensure statutory, safety and contractual compliance.
Monitor recruitment, attrition, training and employee discipline.
Ensure timely MIS and digital application compliance.
Identify and implement cost-saving and productivity improvement initiatives.
Lead and develop Site Managers, Facility Managers and Supervisors.