Housekeeping Supervisor

training and scheduling staff, conducting strict quality control inspections, managing inventory, and resolving guest complaints to ensure operations run efficiently

Key Daily Responsibilities

• Staff Management & Scheduling: Create daily shifts, assign specific rooms or zones to housekeepers, and arrange coverage in case of absences.

• Quality Control & Inspections: Conduct random or routine checks of guest rooms, restrooms, and common areas to ensure they meet the establishment's sanitation and aesthetic standards.

• Inventory Control: Monitor stock levels of cleaning supplies, linens, and guest amenities, submitting requisitions when materials run low.

• Training & Onboarding: Instruct new and existing team members on proper cleaning procedures, equipment usage, and health and safety policies.

• Guest Relations: Address and resolve any guest complaints or special requests quickly and courteously, ensuring total satisfaction.

Operational Coordination

• Cross-Departmental Liaising: Coordinate with the Front Office (to prioritize check-ins/check-outs) and Maintenance (to report damages or faulty fixtures).

• Conflict Resolution: Motivate the team, handle workplace issues on the job, and conduct performance evaluations.

• Hands-on Assistance: Jump in to assist with heavy cleaning, stripping beds, or managing the floor yourself during staff shortages or peak seasons.

To build or refine operations for your specific establishment, you can utilize standardized templates available on platforms like SafetyCulture to audit and optimize your workflows.

• It is a Full Time Housekeeping job for candidates with 1 - 2 years of experience.