Supervise and coordinate the work of housekeeping staff to ensure all areas are clean, tidy, and well-maintained.
Conduct daily inspections of rooms, washrooms, and other service areas to ensure high standards of hygiene and sanitation.
Prepare staff duty rosters and ensure adequate manpower deployment as per site requirements.
Train and guide housekeeping staff on cleaning procedures, equipment usage, and safety protocols.
Monitor the usage and stock levels of cleaning materials, tools, and consumables; raise requisitions as needed.
Ensure compliance with company policies, health, and safety standards (including HACCP/ISO standards if applicable).
Handle client complaints and feedback professionally and ensure timely resolution.
Maintain records related to attendance, materials, cleaning checklists, and maintenance logs.
Coordinate with maintenance and operations teams for repair or replacement requirements.
Report performance issues, absenteeism, or disciplinary concerns to the Operations Manager.