Supervising and directing housekeeping staff:
Assigning tasks, monitoring performance, and providing feedback and training.
Implementing and enforcing cleaning standards:
Developing and maintaining checklists, guidelines, and protocols for different areas.
Inspecting work and ensuring quality:
Checking guest rooms, public areas, and back-of-house spaces to ensure they meet established cleanliness standards.
Managing inventory and supplies:
Tracking and ordering cleaning supplies and equipment.
Addressing guest complaints and concerns:
Investigating and resolving issues related to housekeeping services.
Enforcing health and safety regulations:
Ensuring staff adhere to proper safety procedures when handling cleaning chemicals, waste disposal, and other tasks.
Training new housekeeping staff:
Conducting orientation and in-service training on policies, procedures, and equipment usage.
Maintaining a safe and organized work environment:
Ensuring a positive and productive work atmosphere for all housekeeping staff.