Key Responsibilities:
Staff Management: Schedule, train, motivate, and manage housekeeping teams.
Operations Oversight: Supervise daily cleaning tasks, ensuring efficiency and high standards in all areas (guest rooms, lobbies, etc.).
Quality Control: Conduct regular inspections and quality checks to meet cleanliness & safety standards.
Inventory & Supplies: Manage stock of cleaning products, linens, and equipment; order as needed.
Guest Satisfaction: Address guest requests, concerns, and complaints promptly.
Training: Orient and train new employees on procedures, safety, and customer service.
Coordination: Work with Front Desk, Maintenance, and other departments.
Reporting: Maintain documentation on staff, inventory, and operations.