Housekeeping Manager

Job Summary

The Housekeeping Manager is responsible for planning, managing, and supervising housekeeping operations across multiple client sites. The role ensures high standards of cleanliness, hygiene, service quality, statutory compliance, and client satisfaction while leading housekeeping teams, controlling costs, and maintaining operational efficiency. The position requires strong leadership, client relationship management, and expertise in facility management operations.

Key Responsibilities

• Manage end-to-end housekeeping operations across commercial, residential, industrial, healthcare, educational, and corporate facilities.

• Supervise Housekeeping Supervisors, Team Leaders, and housekeeping staff deployed at client locations.

• Develop duty rosters, manpower deployment plans, and shift schedules.

• Conduct regular inspections and quality audits to ensure adherence to housekeeping SOPs and client requirements.

• Ensure proper usage, storage, and inventory control of cleaning chemicals, consumables, machinery, and equipment.

• Maintain high standards of cleanliness, hygiene, sanitation, and workplace safety.

• Handle client meetings, resolve complaints, and ensure timely closure of service issues.

• Recruit, train, and evaluate housekeeping personnel on SOPs, safety practices, grooming, and customer service.

• Monitor attendance, productivity, leave records, and workforce discipline.

• Prepare MIS reports, daily, weekly, and monthly operational reports.

• Control operational budgets, housekeeping expenses, and material consumption.

• Coordinate with Security, Maintenance, Administration, and other facility teams for seamless operations.

• Ensure compliance with statutory regulations, health & safety guidelines, and company policies.

• Manage vendor performance for housekeeping materials and outsourced services.

• Drive continuous improvement initiatives to enhance service quality and operational efficiency.

Required Skills

• Housekeeping Operations Management

• Facility Management

• Team Leadership & Staff Management

• Client Relationship Management

• Quality Audits & Inspections

• Inventory & Material Management

• Chemical & Equipment Handling

• Budget & Cost Control

• Vendor Management

• MIS Reporting

• SOP Implementation

• Health, Safety & Hygiene Compliance

• Excellent Communication & Problem-Solving Skills

• Microsoft Excel, Word & ERP Systems

• It is a Full Time Housekeeping job for candidates with 6+ years of experience.