document in hotels that highlights mismatches between the front office's record of a room's status and what housekeeping finds physically. This report is crucial for maintaining accurate room availability, preventing revenue loss, and ensuring smooth hotel operations by helping staff resolve issues like unrecorded check-ins or check-outs. Common discrepancies include "occupied but vacant" (O/V) rooms where housekeeping finds the room empty despite it being marked occupied, and "vacant but occupied" (V/O) rooms where the opposite occurs. Common types of discrepanciesVacant but Occupied (V/O): The front office shows the room as vacant, but housekeeping finds it is occupied. This can be due to a guest staying an extra night without a proper extension or a check-out that was not recorded. Occupied but Vacant (O/V) (or "Sleep Out"): The front office shows the room as occupied, but housekeeping finds it empty. This often occurs when a guest checks in but does not stay overnight. Skipper: A guest has left the hotel without checking out properly, and the front desk has no record of their departure. No Luggage Occupied (NLO): The front office lists the room as occupied, but the room contains no luggage. Status/Condition Discrepancy: The room's reported status (e.g., "clean" vs. "dirty") doesn't match its actual condition. How it worksDaily reconciliation: Both the front office and housekeeping are responsible for knowing the true status of each room. A discrepancy report is generated when their statuses don't match. Investigation: Staff from both departments work together to investigate the reason for the mismatch. Resolution: Once the cause is identified, a correction is made in the property management system to ensure the room's status is accurate. This helps prevent issues like overbooking or charging the wrong guest. ImportanceRevenue protection: Prevents lost revenue by identifying and correcting issues like guests who leave without paying (skippers) or rooms that are occupied but appear vacant. Operational efficiency: Ensures that front desk staff can assign rooms accurately to arriving guests and that housekeeping knows which rooms to clean. Guest satisfaction: Prevents negative guest experiences that can arise from incorrect room status, such as a guest being given a room that is still occupied or finding their room isn't ready when it should be.
Other Details
- It is a Full Time Housekeeping job for candidates with 6 months - 1 years of experience.
More about this Housekeeping Helper job
What is the eligibility criteria to apply for this Housekeeping Helper job?
Ans: The candidate should be All Education levels and above with 6 months - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹10500 - ₹12500 per month that depends on your interview. It's a Full Time job in Greater Noida.
How many working days are there for this Housekeeping Helper job?
Ans: This Housekeeping Helper job will have 6 working days.
Are there any charges applicable while applying or joining this Housekeeping Helper job?
Ans: No, there is no fee applicable for applying this Housekeeping Helper job and during the employment with the company, i.e., Shree Sai Ram Enterprises.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Housekeeping Helper role?
Ans: There is an immediate opening of 2 Housekeeping Helper at Shree Sai Ram Enterprises
Who can apply for this job?
Ans: Only Male candidates can apply for this Housekeeping job.
What are the timings of this Housekeeping Helper job?
Ans: This Housekeeping Helper job has 08:00 AM - 06:00 PM timing.
Candidates can call HR for more info.