Staff Management:
Recruit, train, schedule, and supervise housekeeping and laundry staff to ensure efficient operations and adherence to standards.
Cleanliness & Standards:
Establish and enforce high standards for cleanliness, hygiene, and guest comfort in guest rooms and public areas.
Inspections:
Conduct regular inspections of all hotel areas to ensure they meet quality standards and are well-maintained.
Inventory Management:
Monitor, manage, and order cleaning supplies, equipment, and linen to maintain adequate stock levels.
Budgeting & Finance:
Develop and manage departmental budgets, controlling costs related to supplies, labor, and equipment.
Guest Relations:
Act as a primary point of contact for guest complaints and requests related to housekeeping, ensuring timely and satisfactory resolution.
Coordination:
Collaborate with other departments, such as maintenance, engineering, and front office, to ensure a seamless guest experience.
Safety & Compliance:
Ensure adherence to health, safety, and sanitation regulations and manage pest control efforts.
Administrative Tasks:
Prepare reports, attend meetings, and contribute to strategic planning and productivity initiatives.