To ensure smooth day-to-day operations of the guest house, providing a safe, clean, and hospitable environment for guests and staff while maintaining the property in good condition.
Welcome and assist guests during check-in and check-out.
Maintain guest records (arrival, stay, departure, billing).
Address guest queries, requests, and complaints promptly.
Ensure guest comfort by maintaining high standards of hospitality.
Oversee cleanliness of rooms, bathrooms, common areas, and kitchen.
Coordinate with housekeeping staff for daily cleaning and laundry.
Monitor utilities (water, electricity, gas) and ensure uninterrupted supply.
Report and follow up on maintenance issues (plumbing, electrical, furniture, equipment).
Arrange and supervise preparation of meals/refreshments for guests.
Ensure hygiene standards in kitchen and dining areas.
Manage stock of groceries and kitchen supplies.
Maintain inventory of furniture, appliances, linen, and consumables.
Keep records of expenses, petty cash, and submit reports to management.
Monitor bookings/reservations and allocate rooms accordingly.
Coordinate with the head office or HR/Admin for approvals and updates.
Ensure security of the premises and belongings of guests.
Maintain visitor and staff movement registers.
Comply with fire safety and emergency protocols.
Supervise security staff (if any).
Supervise cooks, housekeeping staff, gardeners, or security personnel.
Allocate duties and monitor performance.
Report absenteeism, discipline issues, or manpower requirements to management.
Prior experience in hospitality/housekeeping/guest house management.
Good communication and interpersonal skills.
Knowledge of housekeeping standards, hygiene, and safety norms.
Basic computer knowledge for record keeping and reporting.
Problem-solving attitude and ability to work independently.