House Keeping Staff

Job Title: Housekeeping Supervisor

Location: Gopalan Malls
Department: Facility Management / Operations
Reporting To: Facility Manager / Mall Operations Manager

Job Summary:

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations within the mall premises to ensure cleanliness, hygiene, and a pleasant environment for customers, tenants, and staff. The role involves supervising housekeeping staff, maintaining service standards, and coordinating with vendors to ensure compliance with safety and cleanliness norms.

Key Responsibilities:

• Supervise and coordinate daily housekeeping activities across common areas, restrooms, food courts, parking areas, and offices.

• Ensure cleanliness standards are maintained as per mall and statutory guidelines.

• Allocate duties, manage duty rosters, and monitor attendance of housekeeping staff.

• Conduct regular inspections and address any cleanliness or hygiene issues promptly.

• Coordinate with vendors and contractors for housekeeping supplies and services.

• Ensure proper usage and maintenance of cleaning equipment and materials.

• Train housekeeping staff on cleaning procedures, safety practices, and customer etiquette.

• Handle customer complaints related to housekeeping and ensure quick resolution.

• Maintain records for housekeeping schedules, consumables, and staff performance.

• Ensure compliance with health, safety, and hygiene regulations at all times.

Qualifications & Skills:

• Minimum qualification: 10th / 12th pass (Diploma in Facility Management is an added advantage).

• 5–10 years of experience in housekeeping supervision, preferably in malls, hospitals, hotels, or large commercial spaces.

• Good knowledge of cleaning methods, chemicals, and equipment.

• Ability to manage large teams and work in shifts.

• Strong communication and basic reporting skills.

• Customer-focused and proactive in problem-solving.

Work Conditions:

• Willingness to work in shifts, including weekends and holidays.

• Physically fit to oversee large premises and conduct inspections.

Preferred Experience:

• Experience working in malls, multiplexes, or large retail environments.

• Familiarity with vendor management and compliance standards.

• It is a Full Time Housekeeping job for candidates with 4 - 6+ years Experience.