Facility Supervisor

JOB DESCRIPTION

Society Facility Supervisor – Day / Night Shift

Location: SN Residential Society, Jaipur
Position: Society Facility Supervisor
Number of Positions: 2
Duty: One Supervisor – Day Shift | One Supervisor – Night Shift
Shift: Rotational / As per Society Roster
Reporting To: RWA Managing Committee / Authorized RWA Representative

About the Role

We are looking for responsible, disciplined and technically capable Society Facility Supervisors to manage the day-to-day operations and maintenance activities of the residential society.

The Supervisor will be responsible for coordinating and supervising all facility teams, maintaining operational records, handling resident service requests, monitoring society infrastructure and ensuring that all essential services function smoothly.

Key Responsibilities

1. Society Operations & Supervision

• Supervise the overall day-to-day functioning of the society during the assigned shift.

• Ensure proper functioning and discipline of all outsourced and in-house service teams.

• Coordinate with housekeeping, security, STP, electricians, plumbers, gardeners and other maintenance personnel.

• Conduct regular rounds of common areas and identify maintenance or safety issues.

• Ensure all complaints and maintenance requirements are properly recorded and followed up.

2. Team Management
Supervise and coordinate the following teams:

• Security Guards

• Housekeeping Staff

• STP Operators

• Electricians

• Plumbers

• Gardeners

• Other maintenance/service personnel and vendors

• Check staff attendance, punctuality, uniform, discipline and work performance.

• Allocate duties and ensure proper manpower availability.

• Report absenteeism, negligence or misconduct to the RWA/concerned vendor.

3. Computer & Data Management

• Must be comfortable using computers and basic office applications.

• Maintain daily records and reports on computer.

• Update complaint/maintenance records and status.

• Maintain staff attendance and duty records.

• Maintain vendor/service records.

• Prepare daily shift reports and incident reports.

• Maintain digital records, photographs and documents as required.

• Basic knowledge of MS Excel, MS Word, email and WhatsApp is required.

4. Maintenance & Technical Coordination

• Monitor electrical, plumbing, water supply, drainage and other common-area maintenance.

• Coordinate with electricians/plumbers/technicians for repairs.

• Monitor pumps, motors, water tanks and other society equipment.

• Monitor STP operations and report abnormalities immediately.

• Monitor common-area lighting and electrical systems.

• Coordinate preventive maintenance and emergency repairs.

• Ensure complaints are resolved within the required timeframe.

5. Security & Safety

• Coordinate with the security team and monitor security-related issues.

• Ensure proper visitor/vehicle entry procedures are followed.

• Monitor CCTV/security-related issues and immediately report abnormalities.

• Handle emergency situations and inform the RWA/authorized person immediately.

• Maintain records of major incidents, accidents, equipment failures and emergencies.

6. Resident Complaint Management

• Receive and record maintenance-related complaints from residents.

• Coordinate with the concerned team/vendor for resolution.

• Track pending complaints until closure.

• Maintain a proper complaint status report.

• Escalate unresolved or major issues to the RWA/authorized representative.

7. Daily Reporting
The Supervisor shall prepare and submit a Daily Shift Report covering:

• Staff attendance

• Major complaints received/resolved/pending

• Electrical/plumbing issues

• STP status

• Water supply status

• Security incidents

• Housekeeping status

• Equipment breakdowns

• Vendor visits

• Any unusual incident or emergency

• Pending work for the next shift

Night Shift Responsibilities

The Night Supervisor will additionally be responsible for:

• Monitoring night security operations.

• Conducting periodic rounds of the society.

• Checking common-area lighting and critical equipment.

• Monitoring water pumps/STP and other essential systems as applicable.

• Handling night-time emergencies and coordinating with relevant personnel.

• Maintaining a proper night incident and handover report for the morning supervisor.

Shift Handover

Both Supervisors must maintain proper shift-to-shift handover.

The outgoing Supervisor shall brief the incoming Supervisor regarding:

• Pending complaints

• Ongoing maintenance work

• Equipment issues

• Staff absenteeism

• Vendor activities

• Security incidents

• Any other important matter requiring follow-up.

Required Skills & Qualifications

• Minimum 12th pass; graduate preferred.

• Previous experience in residential society, facility management, hotel, commercial building or similar environment preferred.

• Good computer knowledge is mandatory.

• Working knowledge of MS Excel, MS Word, Email and WhatsApp.

• Good communication and coordination skills.

• Basic understanding of electrical, plumbing, pumps, STP and general building maintenance.

• Ability to supervise multiple teams simultaneously.

• Ability to maintain records and prepare reports.

• Responsible, punctual, disciplined and trustworthy.

• Should be capable of handling emergency situations calmly.

• Should be willing to work in rotational shifts, including nights, weekends and holidays as per duty roster.

Preferred Experience

Candidates with experience in:

• Residential Society / Apartment Maintenance

• Facility Management

• Hotel / Commercial Property Operations

• Integrated Facility Management

• Building Maintenance

will be preferred.

Key Performance Expectations

The selected Supervisor will be expected to ensure:

Clean Society + Functional Facilities + Disciplined Staff + Quick Complaint Resolution + Proper Records + Effective Shift Handover + Timely Reporting

Employment Details

Positions: 2
Shift: Day & Night – Rotational
Working Days: As per society roster
Salary: To be decided based on experience and capability
Joining: Immediate / As mutually agreed

Important Note

The Supervisor will act as the operational coordinator of the society during his/her assigned shift. However, major financial decisions, vendor appointments, policy decisions, disciplinary action against staff/vendors and other matters requiring RWA approval shall remain subject to approval of the RWA Managing Committee/authorized representative.

• It is a Full Time Housekeeping job for candidates with 0 - 3 years of experience.