
Supervise and manage the daily operations of last-mile delivery.
Lead, train, and support delivery executives to ensure operational efficiency.
Monitor delivery performance, route adherence, and productivity metrics.
Ensure timely dispatch and delivery of shipments to customers.
Address operational issues such as delays, delivery exceptions, and customer complaints.
Coordinate with warehouse, transportation, and customer support teams.
Maintain accurate records of delivery status, attendance, and operational reports.
Ensure compliance with company policies, safety standards, and operational guidelines.
Identify opportunities for process improvements and cost optimization.
Conduct regular team meetings and performance reviews.