Logistics and Customer Services Associate

Logistics & Services Associate APM Terminals Job Title: Logistics & Service Associate Job Location: Talegaon, Pune Position Summary This position is responsible to deliver on the SCM Strategy in the geographical area covered by Maersk Area office. Deliver according to the financial and operational targets defined by some of the global customers of Maersk. Job Responsibilities Build strong and lasting relationship with the with all stakeholders within the customer’s organization. Ensure all customer issues and queries are attended to on priority with minimal escalations Establish relationship-based customer service delivery Work with the team to deliver top quartile results on customer experience and drive owner mindset for Business Conversion of the customer demand forecast into capacity plan at a plant level Work with overseas customer offices on shipment prioritization matrices as well as carrier allocation Collaborating with the customer, their plants as well as other 3PLs (CHAs, transport operators, carriers) to ensure seamless logistics planning Coordination of Exports and Import processes across transport models - Ocean, Air, LCL - from cargo readiness & booking to BL release stage Coordination of material/container pick up with the transport provider, CHA for customs clearance, etc. Coordinate with the in-plant teams (packaging & MHE) to ensure packaging is export-worthy as well as MHE is/are available on time to ensure loading of product into container/outbound vehicle Preparation of export-related documents such as CI, PL, SI, BL as well as document pouches and pre-alerts to destinations Obtain exceptional cost approvals from the plant team as may be needed Maintain DSRs & other reports Education: Bachelor's degree or equivalent in business or related field Experience: SCM background with proper understanding of international supply chains Minimum 5 years of work Experience from operational roles in Logistic industry Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Experience Level Mid Level