Key Account Executive

Greetings from ST Courier Corporate Office
We are looking for a Male staff for our RTO Executive vacancy.

An RTO (Return to Origin) Executive at ST Courier handles undelivered shipments. Their primary goal is to minimize return costs, process non-deliveries efficiently, and coordinate with clients, hubs, and franchises to resolve delivery failures.

Key Responsibilities

• Undelivered Shipment Tracking: Monitor undelivered or rejected packages daily and update their status in the tracking system.

• Client Communication: Contact customers or senders to verify addresses, clarify reasons for non-delivery (e.g., recipient unavailable, wrong address, COD refusal), and attempt second delivery.

• RTO Processing: Ensure returned parcels are properly documented, securely packaged, and dispatched back to the original sender according to company policy.

• Franchise/Hub Coordination: Work closely with delivery branches and regional hubs to track missing RTO parcels and reconcile discrepancies.

• Reporting: Generate daily and weekly reports on RTO rates, pending returns, and financial settlements (e.g., recovering return shipping fees from senders).
  
  Interested can call me through 9940611849 or whatsapp you resume to the same number

• इस फुल टाइम वेयरहाउस Job में वेयरहाउस में 6 - 36 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।