Documentation & Compliance
Preparing and verifying export/import documents (invoice, packing list, shipping bill, bill of lading, certificate of origin, etc.).
Ensuring compliance with customs regulations, government policies, and international trade laws.
Coordinating with CHA (Custom House Agent) for clearance procedures.
Client & Vendor Coordination
Acting as a communication link between the company and foreign clients, shipping lines, freight forwarders, and suppliers.
Handling inquiries from overseas clients regarding shipments, pricing, and delivery schedules.
Building and maintaining strong professional relationships with international buyers/suppliers.
Logistics & Shipment Management
Coordinating with transporters, shipping lines, and freight forwarders for timely dispatch of goods.
Tracking shipments and updating clients on shipment status.
Resolving issues related to delays, damages, or discrepancies in cargo.
Trade Finance & Payment Follow-up
Coordinating with the accounts/finance team for LC (Letter of Credit), advance payment, or other international payment terms.
Ensuring timely follow-up on payments from overseas clients.
Market & Business Support
Assisting the sales/marketing team with export-import trends and client requirements.
Conducting research on international markets and competitor activities.
Problem Solving & Reporting
Handling complaints and resolving issues related to documentation, shipments, or payments.
Preparing MIS reports related to shipments, costs, and client communication for management review.