Plan, organize, and schedule delivery routes for company vehicles and drivers.
Dispatch drivers to assigned delivery locations based on order priorities and customer requirements.
Communicate with drivers throughout the day to provide updates, resolve issues, and ensure on-time deliveries.
Track shipments using GPS or dispatch software and ensure accurate delivery documentation.
Coordinate with the warehouse and sales teams to confirm product availability and loading schedules.
Handle customer inquiries about delivery times, delays, or issues, ensuring professional communication.
Record and maintain delivery logs, route sheets, and driver performance reports.
Monitor vehicle usage and schedule maintenance as needed.
Identify route optimization opportunities to reduce costs and improve efficiency.