Welcome guests warmly and escort them to their tables.
Present menus and explain food & beverage offerings.
Take accurate food and beverage orders and relay them to the kitchen/bar.
Serve food and beverages as per service standards.
Ensure guest satisfaction throughout the dining experience.
Set up tables, stations, and service areas before service.
Maintain cleanliness and hygiene in dining areas.
Handle billing and payment processes accurately.
Clear tables and reset for the next guests.
Follow sequence of service and standard operating procedures (SOPs).
Follow food safety, hygiene, and grooming standards.
Ensure compliance with HACCP and hotel hygiene policies.
Maintain personal cleanliness and proper uniform.
Coordinate with kitchen and bar staff for smooth service.
Assist colleagues during peak hours.
Attend daily briefings and training sessions.
Promote specials, combos, and high-margin items.
Suggest beverages and desserts to enhance guest experience.
Support revenue targets through effective selling.
Good communication and interpersonal skills.
Basic knowledge of food and beverages.
Customer-oriented attitude.
Ability to work in shifts and under pressure.
Team player with positive attitude.