Responsible for providing excellent customer service, preparing food items, maintaining cleanliness, and ensuring smooth day-to-day operations in a fast-paced restaurant environment.
Key Responsibilities
Customer Service
Greet customers warmly and take orders accurately
Handle cash, digital payments, and billing
Resolve basic customer complaints politely
Food Preparation
Prepare menu items as per standard recipes and guidelines
Ensure food quality, hygiene, and presentation standards
Assist in kitchen operations when required
Operations Support
Maintain cleanliness of dining, kitchen, and service areas
Restock supplies and ingredients
Follow opening and closing procedures
Teamwork
Work closely with other team members and supervisors
Follow instructions from shift leaders or managers
Support team during peak hours
Skills & Requirements
Basic communication skills
Ability to work in a fast-paced environment
Customer-focused attitude
Basic math skills (for billing and cash handling)
Willingness to work shifts, weekends, and holidays
Preferred Qualifications
High school diploma or equivalent
Prior experience in hospitality or food service (optional)
Working Conditions
Standing for long hours
Handling food and kitchen equipment
Flexible shifts (morning, evening, night)
Performance Indicators (KPIs)
Customer satisfaction
Order accuracy and speed
Cleanliness and hygiene compliance
Team collaboration