The Restaurant Manager is responsible for overseeing the daily operations of the restaurant to ensure high-quality service, customer satisfaction, profitability, and compliance with company standards. This role involves managing staff, maintaining food quality, optimizing costs, and creating a welcoming environment for guests.
Operational Management:
Supervise daily restaurant operations, ensuring smooth workflow across kitchen and service areas.
Maintain high standards of food quality, hygiene, and service.
Ensure compliance with health, safety, and sanitation regulations.
Team Leadership:
Recruit, train, and manage restaurant staff including chefs, servers, and housekeeping.
Create work schedules and assign duties to maintain adequate coverage.
Motivate and lead the team to deliver excellent customer service.
Customer Service:
Address guest complaints promptly and professionally.
Monitor feedback and implement improvements for guest satisfaction.
Build strong relationships with regular customers.
Financial Management:
Monitor daily sales, control costs, and manage budgets to achieve financial targets.
Track inventory, order supplies, and reduce wastage.
Prepare reports on sales, expenses, and profitability.
Marketing & Promotions:
Collaborate with the marketing team to develop promotional campaigns.
Ensure brand consistency across all customer touchpoints.
Drive customer engagement through special events or loyalty programs.
Compliance & Reporting:
Maintain all licenses, permits, and documentation as per local regulations.
Report operational issues and business insights to senior management regularly.
Bachelor’s degree in Hospitality Management, Business Administration, or related field.
3–5 years of experience in restaurant or hospitality management.
Strong leadership, communication, and problem-solving skills.
Knowledge of POS systems, inventory management, and cost control.
Ability to work flexible hours, including weekends and holidays.