हॉस्पिटैलिटी रेस्टोरेंट मैनेजर

Cloud Kitchen Manager

Company: Glisco Kitchens
Location: Delhi NCR
Employment: Full-Time
Department: Kitchen Operations
Experience: 3–6 years in Cloud Kitchen / Restaurant / QSR Operations

About the Role

We are looking for an experienced and hands-on Cloud Kitchen Manager to take complete responsibility for the day-to-day operations of our delivery kitchens.

The Kitchen Manager will be responsible for ensuring that the kitchen runs smoothly, efficiently and profitably, while maintaining consistent food quality, hygiene and customer service standards.

This is a hands-on operations role for someone who enjoys working on the floor, managing people and solving operational problems rather than just supervising from an office.

Key Responsibilities

Kitchen Operations

• Manage the complete day-to-day operations of the cloud kitchen.

• Ensure all orders are prepared accurately and dispatched on time.

• Monitor kitchen workflow during peak hours.

• Ensure recipes, portion sizes and preparation standards are followed.

• Maintain consistent food quality across every order.

• Coordinate between kitchen staff, packing team and delivery operations.

• Identify operational bottlenecks and resolve them quickly.

Team Management

• Manage kitchen staff, including cooks, helpers and packing staff.

• Prepare and manage staff shifts and daily deployment.

• Ensure adequate manpower during peak operating hours.

• Train new team members on kitchen SOPs.

• Monitor attendance, discipline and performance.

• Build a culture of cleanliness, accountability and teamwork.

Inventory & Cost Control

• Monitor daily stock levels and ensure required ingredients are available.

• Maintain proper FIFO and stock rotation practices.

• Monitor wastage, pilferage and unnecessary consumption.

• Ensure proper receiving and storage of raw materials.

• Coordinate with procurement/inventory teams for replenishment.

• Maintain food cost and portion control.

• Investigate significant stock variances and wastage.

Food Safety & Hygiene

• Maintain high standards of kitchen hygiene and cleanliness.

• Ensure proper food storage and temperature control.

• Ensure staff follow food safety and hygiene SOPs.

• Conduct regular checks of refrigerators, freezers and storage areas.

• Ensure cleaning schedules are followed.

• Maintain required operational and hygiene records.

Delivery & Platform Operations

• Monitor orders coming through platforms such as Zomato and Swiggy.

• Ensure the kitchen does not unnecessarily reject or delay orders.

• Monitor preparation and dispatch times.

• Escalate platform-related issues promptly.

• Ensure the kitchen is correctly operational during scheduled hours.

• Monitor customer complaints and recurring order issues.

Maintenance

• Ensure kitchen equipment is operational and properly maintained.

• Report equipment failures immediately.

• Coordinate servicing and repairs when required.

• Conduct regular checks of gas, refrigeration, electrical equipment and other critical infrastructure.

What We Are Looking For

The ideal candidate should have:

• 3–6 years of experience in cloud kitchen, restaurant, QSR or food production operations.

• Experience managing a kitchen team.

• Strong understanding of food preparation and kitchen workflow.

• Good knowledge of inventory and wastage control.

• Experience handling high-volume food delivery operations.

• Ability to work under pressure during peak hours.

• Strong leadership and people-management skills.

• Good communication and problem-solving abilities.

• Basic knowledge of POS systems and food delivery platforms.

• Comfortable using smartphones, WhatsApp and basic operational applications.

The Right Personality

We are looking for someone who is:

Hands-on • Disciplined • Responsible • Fast-moving • Detail-oriented • Team-oriented

The Kitchen Manager should be someone who takes ownership.

If an order is delayed, stock is missing, equipment breaks down or the kitchen is short-staffed, the response should be:

"Let's fix it."

—not "someone else will handle it."

Key Performance Indicators

Performance will be measured on:

• Order preparation and dispatch time

• Order accuracy

• Food quality and consistency

• Order rejection/cancellation rate

• Food wastage

• Inventory variance

• Food cost

• Kitchen hygiene

• Staff productivity

• Customer complaints

• Kitchen uptime and operational discipline

Why Join Us?

This is an opportunity to become a key part of a growing cloud kitchen and food business, with significant responsibility for the performance of the kitchen.

A strong performer will have the opportunity to grow into Area Operations Manager / Kitchen Operations Manager and take responsibility for multiple kitchens.

If you are a hands-on restaurant or cloud kitchen professional who knows how to run a kitchen, manage people and keep operations under control, we would like to hear from you.

• इस फुल टाइम वेटर / स्टीवर्ड Job में वेटर / स्टीवर्ड में 2 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।