A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 25,000 /महीना
Vr Elite
बंजारा हिल्स, हैदराबाद
वेटर / स्टीवर्ड में 6 - 12 महीने का अनुभव
फुल टाइम
A restaurant captain (or service captain) acts as a senior service leader, responsible for supervising front-of-the-house operations, ensuring high-quality guest experiences, and managing a specific dining station. They bridge the gap between service staff and management by training staff, taking orders, resolving complaints, and coordinating with the kitchen to maintain service standards.
Key Responsibilities:
Guest Service Excellence: Greeting guests, taking complex orders, offering menu recommendations, and ensuring satisfaction throughout the meal.
Station Supervision: Overseeing waiters and bussers, managing table assignments, and maintaining the cleanliness and setup of their assigned area.
Menu & Operational Knowledge: Thoroughly understanding menu items, daily specials, and beverage pairings to assist guests.
Conflict Resolution: Addressing customer complaints promptly and professionally to ensure a positive outcome.
Staff Training & Leadership: Training new staff, conducting briefing sessions, assigning tasks, and implementing Standard Operating Procedures (SOPs).
Operational Support: Managing reservations, preparing duty rosters, and overseeing food and beverage inventory.
Billing and Hygiene: Managing billing procedures, ensuring safe food handling, and maintaining hygiene standards.
Essential Skills:
Leadership & Teamwork: Ability to lead a team by example and work collaboratively.
Communication: Excellent interpersonal skills to interact with guests and staff.
Multitasking: Managing multiple tasks efficiently during busy shifts.
Problem-Solving: Proactively identifying issues and solving them under pressure
