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Restaurant Captain – Job Description

Position: Restaurant Captain
Seniority Level: Junior / Mid-Level
Preferred Education: Not Mandatory
Required Experience: Minimum 2 years of experience in restaurant/hospitality operations
Location: On-site

Key Responsibilities

• Welcome and assist guests in a professional and courteous manner.

• Supervise Stewards and ensure smooth day-to-day restaurant operations.

• Allocate tables and duties among service staff based on business requirements.

• Take guest orders accurately and ensure timely and proper service.

• Coordinate closely with the kitchen and service team to ensure food and beverages are served on time.

• Monitor table setup, cleanliness, hygiene and overall restaurant presentation.

• Handle guest requests, feedback and complaints professionally and ensure timely resolution.

• Ensure compliance with restaurant SOPs, food safety, hygiene and service standards.

• Check the availability and presentation of cutlery, crockery, glassware and other service items.

• Monitor service quality and guide team members whenever required.

• Support opening and closing procedures of the restaurant.

• Maintain proper coordination between the restaurant, kitchen and management.

• Assist in training and onboarding new service staff.

• Ensure smooth service during peak hours and special events.

• Be flexible to work in rotational shifts, weekends and holidays.

Must-Have Skills

• Restaurant service operations

• Guest handling and order management

• Basic knowledge of food service and hygiene standards

• Team supervision and staff coordination

Must-Have Soft Skills

• Good English communication

• Strong customer-service and interpersonal skills

• Professional etiquette and well-groomed appearance

• Leadership and team-handling ability

• Ability to handle guest complaints calmly and professionally

• Good coordination and communication skills

• Ability to work under pressure

• Flexibility to work shifts, weekends and holidays

Good-to-Have Skills

• Experience with POS systems

• Basic knowledge of inventory and stock coordination

• Upselling and suggestive-selling skills

• Experience in hotel, fine-dining or high-volume restaurant operations

• Knowledge of food safety and hygiene practices

Candidate Profile

We are looking for a confident and customer-focused Restaurant Captain who can independently manage restaurant service operations, supervise service staff and ensure an excellent guest experience.

Interested candidates can call or send a “Hi” message on: 9684031753.

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