3. Captain
Department: Operations Service
Reports to: Restaurant Manager
Job Summary:
Responsible for supervising a designated section, ensuring guests receive prompt and high-quality service, and leading the service team during operations.
Key Responsibilities:
Supervise and coordinate the work of stewards and senior stewards.
Greet guests, take orders, and ensure accurate billing.
Maintain product knowledge of menu items, cocktails, and wines.
Ensure service standards and guest satisfaction.
Train team members in service excellence and upselling.
Handle guest complaints or escalate to management when necessary.
Coordinate with kitchen and bar for timely order execution.
Skills & Requirements:
Excellent communication and leadership skills.
Thorough knowledge of food & beverage service procedures.
Experience handling POS systems.
2–4 years of experience in a similar role.
4. Senior Captain
Department: Service
Reports to: Restaurant Manager
Job Summary:
Acts as the shift in-charge, ensuring smooth operations across sections, maintaining high service quality, and mentoring captains and stewards.
Key Responsibilities:
Oversee daily floor operations and assign duties.
Ensure consistency in service quality across all tables.
Monitor and manage guest flow, table reservations, and seating.
Support the restaurant manager in achieving sales and service goals.
Handle VIP guests and special service requirements.
Conduct pre-shift briefings and ensure team readiness.
Liaise with the bar and kitchen to maintain service timelines.
Skills & Requirements:
Strong leadership and organizational skills.
Excellent guest interaction and problem-solving abilities.
Knowledge of cocktails, wines, and food pairings preferred.
Minimum 1–2 years of F&B experience with at least 1–2 years as Captain.
Interested candidates can share your cv to nanditha.g@jonesrecruitzo.com or call me 9364093730