A restaurant captain's responsibilities include leading front-of-house staff, ensuring high-quality guest service, managing daily operations, and assisting with inventory and training. They are responsible for the overall guest experience, including greeting customers, taking orders, resolving complaints, and ensuring food is served on time.
Guest and team management
Lead the front-of-house team:
Supervise and coordinate staff during shifts, leading by example to ensure professionalism and efficiency.
Ensure guest satisfaction:
Greet guests, take orders, and proactively address concerns or special requests to ensure a positive dining experience.
Handle complaints:
Resolve guest complaints and issues promptly and professionally.
Train and supervise staff:
Assist in training new staff, conduct pre-shift briefings, and guide servers, bussers, and hosts/hostesses.
Operations and inventory