Job description:
As Operation Manager for a hotel, you'll be responsible for driving the growth through strategic planning and execution and ensuring high levels of guest satisfaction and hotel project management.
Key Responsibilities:
Strategic Planning and Execution:
Daily Operations Oversight:Supervise front desk, housekeeping, food and beverage, and maintenance departments to ensure smooth operations and consistent service quality.
Guest Satisfaction:Manage guest feedback and complaints, implementing changes to improve guest experiences and maintain high satisfaction levels.
Staff Management & Training:Recruit, train, motivate, and lead diverse hotel staff, fostering professional growth and ensuring adherence to brand standards.
Financial Management:Monitor financial performance, prepare budgets and forecasts, control expenses, and manage inventory to meet financial goals.
Process Improvement:Identify areas for operational enhancement, implement innovative solutions, and streamline processes for increased efficiency.
Compliance & Safety:Ensure the hotel complies with health and safety regulations, labour laws, and other relevant requirements.
Vendor & Vendor Relations:Coordinate with vendors and suppliers to maintain necessary hotel supplies and services.
Strategic Planning:Develop and implement strategies to increase revenue, occupancy rates, and overall profitability.
Cross-Departmental Collaboration:Work closely with department heads to optimize workflows and ensure seamless coordination between different hotel functions.
Project Management:Oversee capital improvements, renovations, and new service offerings, ensuring they are completed on time and within budget.
Job Type: Full-time
Benefits:
Cell phone reimbursement
Food provided
Experience:
Operations management: 2 years (Preferred)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)
Work Location: In person