Dynamic and customer-focused hospitality professional with proven experience in overseeing daily restaurant operations, ensuring exceptional guest experiences, and maintaining high service standards. Skilled in staff supervision, training, and scheduling, with a keen eye for quality control, cost management, and operational efficiency. Adept at handling guest feedback with professionalism and turning challenges into opportunities for improvement. Strong knowledge of food safety regulations, inventory management, and restaurant POS systems. Passionate about creating a welcoming atmosphere while supporting the Restaurant Manager in driving revenue growth and team performance.
Key Skills:
Staff training & supervision
Guest relations & conflict resolution
Inventory & cost control
Quality & hygiene compliance
Shift scheduling & operations
Menu knowledge & upselling techniques
POS system operation
Event coordination & promotions