Key Responsibilities
Welcome and serve customers in a friendly and professional manner.
Take customer orders accurately through POS/manual ordering systems.
Prepare and serve beverages, snacks and food items according to standard recipes and presentation guidelines.
Maintain high standards of food quality, hygiene and cleanliness.
Ensure tables, counters, service areas and café premises are clean and presentable.
Handle customer queries, requests and complaints professionally.
Coordinate with the kitchen and service team for timely order delivery.
Operate POS/billing systems and handle cash/card/UPI payments when required.
Check stock levels and inform the supervisor about shortages or damaged items.
Follow proper food handling, storage and safety procedures.
Assist with opening and closing activities of the café.
Follow company SOPs, grooming standards and service standards.
Maintain proper wastage control and avoid unnecessary food/material wastage.
Support the team during peak hours, weekends and special events.
Perform other operational duties assigned by the Café Manager/Restaurant Manager.