Greet customers warmly and take orders accurately
Handle customer queries, feedback, and complaints politely
Ensure a positive customer experience at all times
Prepare and serve beverages (tea, coffee, cold drinks) as per standard recipes
Assist in basic food preparation, plating, and serving
Ensure consistency in taste, quality, and presentation
Operate POS system and generate accurate bills
Handle cash, UPI, and card payments responsibly
Follow correct billing procedures and report discrepancies immediately
Maintain cleanliness of counters, tables, kitchen, and equipment
Follow food safety and hygiene standards at all times
Assist in opening and closing cleaning duties
Assist in stock checking and replenishment
Report low stock, damages, or wastage to the supervisor
Handle café equipment with care
Work cooperatively with team members
Follow café policies, SOPs, and management instructions
Adhere to shift timings, grooming standards, and workplace discipline
Basic communication skills (English/Hindi/local language)
Customer-friendly attitude and willingness to learn
Ability to stand for long hours and work in shifts
Basic understanding of hygiene and cleanliness
Prior café/restaurant experience preferred but not mandatory