We are looking for a Service Training Lead to join our client company in Gurgaon.
The client is into architectural hardware and security solutions.
Key Responsibilities:
1. FR (Field Representative) Technical Training
2. Service Journey Design & Optimization
3. Learning Content Development
4. Performance Monitoring & Capability Building
5. Cross-Functional Collaboration
Job Requirements:
1. Strong understanding of Field Service Operations & Technical Support
2. Expertise in troubleshooting methodology & root cause analysis
3. Knowledge of Service KPIs (FTR, MTTR, TAT, Repeat Failure Rate)
4. Experience in Service Journey Mapping & Process Standardization
5. Ability to create Technical SOPs & Diagnostic Frameworks
6. Strong data analysis capability for service performance improvement
7. Understanding of CRM/Service Management Systems