टेली कॉलिंग टीम लीडर

Key Responsibilities:

1. Team Management

• Supervise a team of telecallers or customer service executives.

• Plan and allocate daily targets for calls, leads, or conversions.

• Conduct daily team huddles to share updates, motivate, and align goals.

• Manage attendance, schedules, and adherence to shift timings.

2. Performance Monitoring

• Track individual and team performance using reports and KPIs.

• Ensure achievement of daily, weekly, and monthly targets.

• Identify performance gaps and implement corrective actions or coaching.

3. Quality & Process Compliance

• Monitor call quality through audits or live listening.

• Ensure adherence to scripts, call guidelines, and company policies.

• Handle escalated customer issues efficiently and professionally.

4. Training & Development

• Conduct regular training or refresher sessions for team members.

• Provide ongoing feedback and skill development support.

• Mentor new hires to achieve performance standards quickly.

5. Reporting & Communication

• Prepare and share daily/weekly reports on team performance.

• Communicate key updates, targets, and challenges to management.

• Coordinate with other departments (HR, Operations, etc.) for smooth workflow.

6. Motivation & Engagement

• Maintain team morale through recognition and positive reinforcement.

• Encourage a healthy, target-oriented work culture.

Key Skills Required:

• Strong leadership and team management abilities.

• Excellent communication and problem-solving skills.

• Proficiency in CRM or dialer systems.

• Target-driven mindset with good analytical skills.

• Experience in domestic voice process preferred.

NOTE: Immediate joiners preferable

• इस फुल टाइम टेलीसेल्स / टेलीमार्केटिंग Job में 1 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।