Key Responsibilities for a Telecaller Resume
Outbound Calling:
Initiate calls to potential and existing customers to promote products, services, or offers, and to generate sales leads or schedule appointments.
Inbound Call Handling:
Address customer inquiries, resolve complaints, and provide accurate information about products and services in a professional and courteous manner.
Sales & Lead Generation:
Effectively communicate product features and benefits, persuade customers to purchase, and convert leads into sales.
Customer Relationship Management (CRM):
Accurately record customer interactions, feedback, and transaction details in the company's CRM system.
Follow-Up:
Conduct follow-up calls with leads and existing customers to nurture relationships and progress sales.
Data Management:
Maintain accurate and comprehensive customer databases and records of all phone calls and sales deals.
Problem-Solving:
Resolve customer issues and queries, providing appropriate solutions based on their needs and requirements.
Target Achievement:
Meet or exceed daily, weekly, and monthly targets for sales, lead generation, or customer interactions.
Product Knowledge:
Learn and stay updated on company products, services, pricing, and promotions to provide precise information to customers.
Collaboration:
Work effectively with sales and marketing teams to align strategies and improve campaign effectiveness.
Documentation:
Create and maintain necessary paperwork or documentation related to telecalling conversations and sales activities.