The Tele-collection Agent is responsible for contacting customers with overdue payments to negotiate and collect outstanding dues. The role requires effective communication, negotiation, and customer-handling skills to achieve collection targets while maintaining professionalism and compliance with company and regulatory standards.
Make outbound collection calls to customers with pending or overdue payments.
Inform customers about their outstanding balances and due dates.
Persuade and negotiate with customers to make payments or agree on repayment plans.
Update and maintain accurate records of all communications and payments in the system.
Follow up on payment commitments and ensure timely recovery.
Handle customer queries and resolve disputes politely and efficiently.
Escalate complex cases or defaulters to the Team Leader or Field Collection team.
Achieve daily, weekly, and monthly collection targets.
Adhere to company policies, code of conduct, and compliance guidelines (RBI/Fair Practice Code).
Maintain confidentiality and ensure customer data security at all times.
Excellent communication.
Strong negotiation and persuasion skills.
Basic computer knowledge and experience with CRM or collection software.
Target-driven and able to work under pressure.
Positive attitude, patience, and professionalism in customer interactions.
Good listening and problem-solving skills.