Job Summary:
We are looking for a motivated and energetic Telecaller to join our team. The role involves making outbound calls to potential and existing customers, handling inbound queries, generating leads, and providing product/service information to achieve sales and customer satisfaction goals.
Key Responsibilities:
· Make outbound calls to prospective customers to promote products/services.
· Handle inbound calls and resolve customer queries in a professional manner.
· Generate leads, identify sales opportunities, and convert them into revenue.
· Maintain customer records in the system and update information regularly.
· Follow up with customers on inquiries, complaints, and pending responses.
· Meet daily/weekly/monthly call and sales targets.
· Maintain a high level of customer engagement and satisfaction.
· Work closely with the sales and marketing team to achieve business goals.