1. Lead Management:
● Handle incoming inquiries from various sources such as calls, what’s-app and websites, Etc.
● Qualify leads based on company-defined criteria to determine potential.
● Record and manage customer details in the CRM system efficiently.
● Generating leads by calling on the company database.
2. Customer Interaction:
● Contact prospective customers to understand their needs, requirements, and preferences.
● Provide initial product or service information and clarify queries.
● Schedule appointments for site visits or meetings.
● Build trust / confidence with potential customers through constant follow-up & re-engagement strategies.
3. Product Knowledge:
● Maintain a deep understanding of the company’s offerings and industry. Knowledge by engaging in regular training.
● Highlight key selling points tailored to the customer's requirements.
4. Collaboration with Sales Team:
● Share qualified leads with appropriate sales team members.
● Provide detailed lead notes and customer insights for seamless follow-ups.
● Assist in creating proposals or presentations if needed.
5. Reporting:
● Maintain the CRM.
● Regular daily reports on appropriate group chats.
● Attending scheduled meetings and events.