Outbound/Inbound Calls:
Make outbound calls to prospective clients or customers.
Handle inbound calls from customers, providing information or resolving issues.
Product/Service Promotion:
Promote the company’s products or services to potential customers.
Provide detailed information to customers about features, benefits, and pricing.
Customer Relationship Management:
Build and maintain strong relationships with customers.
Address customer concerns or complaints and resolve them efficiently.
Sales Conversion:
Convert leads into sales through effective communication.
Achieve daily, weekly, and monthly sales targets.
Data Entry and Reporting:
Maintain accurate records of customer interactions, including calls made, customer inquiries, and outcomes.
Update CRM systems with relevant customer details and interaction notes.
Lead Generation:
Identify potential leads for the sales team by qualifying prospects during calls.
Collect relevant data and pass on qualified leads to the sales team for further follow-up.
Follow-up and Feedback:
Conduct follow-up calls with existing customers to gauge satisfaction levels or offer additional services.
Gather customer feedback for product/service improvement.
Adherence to Scripts/Procedures:
Follow predefined call scripts while maintaining a polite and professional tone.
Adhere to company policies and procedures regarding customer interactions and data handling.
Note : accommodation & Food provided by company