A Telecaller is responsible for making outbound calls and handling inbound calls to customers, primarily for lead generation, sales support, follow-ups, and customer assistance. The role involves clearly explaining products or services, understanding customer needs, maintaining accurate call records, and building positive relationships with clients. The telecaller must communicate professionally, handle objections confidently, and ensure timely follow-ups to achieve daily and monthly targets. This position requires working according to USA time zones, maintaining punctuality, discipline, and a customer-focused approach while delivering high-quality service.
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