sales loan processing, voice process, good communication, convincing skills, follow-ups, direct contact with customer and banking ,Falcon Fin Solutions is a fast-growing financial services company offering innovative and tailored solutions to individuals and businesses. We are seeking experienced and motivated Voice Process Executives to join our dynamic customer engagement team.
Key Responsibilities:
Handle inbound and outbound voice calls professionally and efficiently.
Communicate financial solutions and product offerings clearly to customers.
Maintain daily Zoom calls and meetings for team coordination and client interaction.
Build rapport with customers and resolve queries with empathy and accuracy.
Maintain accurate and detailed call records and follow-up logs.
Meet targets and KPIs consistently.
Collaborate with internal teams for escalations and support.