A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 25,000 /महीना
Gios India
कारपक्कम, चेन्नई
टेलीसेल्स / टेलीमार्केटिंग में 0 - 6+ वर्षो का अनुभव
फुल टाइम
Job description for Inbound process Indusind bank .
· Answer inbound calls and assist customers with their Queries/Request/Complains.
· Raise Request & Complaints on behalf of the customer in the CRM tool.
· Generate leads and educate customers about new products & their benefits.
· Maintain and adhere to compliance guidelines
· Capture problem indicators, highlight and suggest improvement
· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
· Maintain adequate knowledge levels on products, processes and systems used
· Ensure sales target are met
· Skills Required:
o Excellent verbal communication skills
o Ability to comprehend, capture as well as interpret basic customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred
