· Assist with marketing initiatives, including managing social media posts through an external agency.
· Share product details, promotional materials, and new product updates to engage with customers effectively.
· Coordinate and execute advertisements for new product launches across relevant platforms.
· Conduct research to identify market trends and opportunities, targeting potential customers, manufacturers, and dealers.
· Establish and maintain relationships with potential clients, generating leads to expand the customer base.
· Perform regular follow-ups with clients regarding order status, payments, and new product arrivals through WhatsApp and other communication channels.
· Represent the company at Expo ,exhibitions, manage product displays, and engage with customers to build relationships.
· Capture and maintain customer contact details for future communication and follow-ups. Monitor all dispatches to ensure they are completed on time, addressing any delays by notifying the salesperson concerned to inform the customer.
· Regularly update and maintain daily dispatch data, including sales reports, and verify all courier challan details.
· Generate and process ERP, PI, and sales orders to ensure prompt order fulfillment.
· Provide the sales team with product photos, dimensions, and catalogs as required for their customer interactions.
· Address and resolve customer inquiries, ensuring proper communication and timely responses.
· Oversee the replacement process with the warehouse team and ensure seamless delivery to customers.
· Follow up with customers regarding pending payments to ensure timely receipts.
· Assist the field sales team by providing necessary support for sales activities and helping to coordinate tasks within the sales department.