प्री-सेल्स एग्जीक्यूटिव

1. JOB DETAILS:

POSITION TITLE:

CUSTOMER ADVISOR

DEPARTMENT:

PRE SALES

AGE CRITERIA:

MAX -31 YEARS

LOCATION:

BANGALORE AND HYDERABAD

COMPANY NAME:

NKLUSIVE

2. JOB PURPOSE:

Responsible for engaging with prospective clients, understanding their property requirements, providing project details, and coordinating site visits. The role focuses on lead qualification through inbound and outbound with effective communication, and ensuring a seamless handover to the sales team.

3. JOB RESPONSIBILITIES:

•         

•        1. The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers.

•        2. Ensure follow up of the missed calls that come either during other calls or during non-working hours.

•        3. Must ensure the following up of:

•         - Call Back

•         - Call Drop

•        4. They must also ensure that all leads coming to them through various sources are immediately entered in the CRM and dialed.

•        5. Responsible for following up of the Digital Leads.

•        6. Attending of all web chats online and ensure that all queries are adequately responded to within the given time frame.

•        7. One needs to acquire appointments for Face to Face from all prospects.

•        8. One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.

4. SKILLS & QUALIFICATION:

•        Qualification -  Graduation (any stream)

•        Experience –    6months - 3 years’ experience handling similar profile.

•        Competencies –

                                English – Excellent Verbal and Written skill - Required

                                Telegu for hyderabad – Excellent Verbal skill – Required

                                Kannada for bangalore – Excellent Verbal skill – Required

                                Hindi – Speaking proficiency - Preferred

                                Relevant digital exposure, hands on with MS office

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Etiquettes, Building Relationships, People Skills, Interpersonal skills, Problem Solving, Multi-tasking. Honesty and integrity. Smart & Presentable. Good Team Player.

5. COMPANY DESCRIPTION:

Nklusive, Born from NK Realtors: One-of-a-kind sales and marketing consultant in premium and luxury real estates.

For more information’s log into our website: - https://www.nklusive.in/

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