कस्टमर सपोर्ट एग्जीक्यूटिव

Customer Support Executive – Chat Support Profile

Roles and Responsibilities

• Provide excellent customer service and support primarily through chat, with voice support as required

• Respond to customer inquiries in a professional, polite, and timely manner

• Resolve customer issues related to orders, delivery, returns, refunds, and general queries

• Collaborate with internal teams to resolve complex or escalated customer concerns

• Maintain proper documentation and follow defined SOPs and response guidelines

• Identify recurring issues and escalate trends impacting customer satisfaction

• Build and maintain positive customer relationships to ensure long-term satisfaction

• Continuously improve product knowledge, communication skills, and support efficiency

Job Requirements

• Excellent English typing speed and written communication skills

• Strong command over English grammar and sentence structure

• Soft-spoken, customer-friendly communication style

• Comfortable handling voice calls when chat resolution is not sufficient

• Ability to work efficiently in a fast-paced support environment

• Strong problem-solving and analytical skills

• Basic proficiency with CRM systems and chat/support tools

• High attention to detail and strong organizational skills

• Ability to work collaboratively as part of a team

Mandatory Assessment (Versant Test)

• All applicants must complete the mandatory Versant English communication test as part of the screening process.

• Candidates who do not complete the test will not be considered.

• Please complete the assessment using the link below before applying or proceeding further:
  https://forms.gle/K94hMpZg1W6ds7XU8

• इस फुल टाइम टेलीसेल्स / टेलीमार्केटिंग Job में 1 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।