Job Title: Customer Support Executive
Location: Sector 18, Udyog Vihar, Gurgaon
Salary: ₹15,000 – ₹25,000 CTC per month
Qualification: Undergraduate / Graduate (Both can apply)
Shifts: Rotational Shifts & Rotational Offs
Work Mode: Work from Office
Job Description:
Handle customer queries via calls, emails, or chats efficiently and professionally.
Provide accurate information and resolve customer issues within the set timelines.
Maintain customer satisfaction by ensuring quality and timely assistance.
Keep records of interactions and update the CRM system accurately.
Coordinate with internal teams for quick resolution of escalated issues.
Meet performance targets including call quality, response time, and productivity.
Requirements:
Excellent communication skills in English and Hindi.
Basic computer knowledge and typing speed.
Positive attitude and ability to work in rotational shifts.
Freshers and experienced candidates both can apply.