
Role & responsibilities
Tracking Callers properly Inspire / motivate callers to achieve targets
Prepare strategies for achieving Team targets
Handling Escalation calls /agitated customers
Performance review of callers on daily weekly monthly basis
Plan for absenteeism in the team and ensure smooth work flow
Preferred candidate profile
On-the-job training.
Performance Reporting
Maintaining MIS
Immediate joiners preferred
Multilingual added advantage