टेक्नीशियन

Job Title: Technician – Engineering / Maintenance

Department: Engineering & Maintenance
Reports To: Engineering Supervisor / Chief Engineer

Job Summary

The Technician is responsible for the effective operation, maintenance and repair of all hotel equipment, facilities and systems to ensure a safe, comfortable and seamless experience for guests and staff. This role supports preventive maintenance, emergency response, and day-to-day repair work in a luxury hospitality environment.

Key Responsibilities

🔧 Maintenance & Technical Duties

• Perform routine and preventive maintenance on mechanical, electrical, HVAC (air conditioning), plumbing, refrigeration, fire & life safety systems, and other engineering equipment.

• Conduct inspection rounds in guest rooms, public areas, back of house and common facilities to identify maintenance needs or potential safety issues.

• Attend guest and departmental requests for repairs (e.g., lighting, AC, plumbing leaks, electrical faults) promptly and professionally.

• Repair or replace fixtures, appliances, furniture and equipment as required.

• Perform basic carpentry, painting, masonry and other minor building repairs when needed.

🛠 Preventive & Safety Work

• Follow and implement the hotel’s preventive maintenance schedule to reduce breakdowns.

• Ensure compliance with fire, health and safety regulations; respond to emergency situations effectively.

• Maintain cleanliness and safety of the maintenance workshop and assigned areas.

📊 Record-Keeping & Reporting

• Log maintenance tasks, inspections, repairs, and supplies used; prepare reports for supervisors.

• Communicate daily activities and issues to the Engineering Manager or Duty Engineer.

🤝 Guest Interaction & Teamwork

• Interact courteously with guests when addressing maintenance requests.

• Coordinate with housekeeping, front office and other departments to minimize guest disruption.

• Assist in training or guiding junior technicians or apprentices as required.

🗓 Other Duties

• Support installation of new equipment and renovation work as needed.

• Perform additional tasks as assigned by engineering leadership.

Qualifications & Skills

Educational / Technical Requirements

• ITI Diploma or equivalent in Electrical, Mechanical, HVAC, Refrigeration or related trade.

• Trade certificates or technical qualifications preferred.

Experience

• Previous experience in hotel maintenance, engineering or similar technical role (1–3+ years preferred for star hotels).

Technical Skills

• Strong knowledge of electrical, plumbing, HVAC systems, and general building maintenance.

• Ability to use hand tools, power tools, diagnostic equipment and maintenance software.

Soft Skills

• Good communication and guest-service orientation.

• Problem-solving ability and teamwork.

• Professional appearance and adherence to hotel standards.

Work Conditions

• Must be willing to work in rotating shifts (including nights, weekends and holidays).

Job Purpose Summary (One-Liner)

To ensure the efficient functioning, maintenance, safety and appearance of all hotel infrastructure and equipment, contributing to guest satisfaction and operational excellence.

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