टेक्नीशियन

JOB TITLE: Service technician

Location: Mumbai

Department: Service

Reports To: Project Manager
Job Summary:

We are looking for a skilled and customer-focused Service Technician to install, maintain, troubleshoot, and repair commercial kitchen equipment. The technician will ensure equipment operates efficiently and safely at client locations such as hotels, restaurants, cloud kitchens, hospitals, and industrial kitchens.

Key Responsibilities:

Install, test, and commission commercial kitchen equipment at customer sites

Perform preventive and breakdown maintenance of kitchen equipment

Diagnose mechanical, electrical, and gas-related faults

Repair equipment such as ovens, ranges, fryers, dishwashers, refrigerators, steamers, and exhaust systems

Handle service calls and provide on-site technical support

Maintain service reports, job cards, and spare parts usage records

Coordinate with service coordinators and spare parts team

Ensure compliance with safety standards and company SOPs

Educate customers on proper equipment usage and basic maintenance

Achieve service turnaround time (TAT) and customer satisfaction targets

Equipment Knowledge (Preferred):

Commercial gas ranges & burners

Combi ovens, convection ovens

Refrigeration units (chillers, freezers)

Dishwashers and food preparation equipment

Exhaust hoods and ducting systems

Skills & Competencies:

Strong troubleshooting and problem-solving skills

Basic electrical and mechanical knowledge

Understanding of gas systems and safety norms

Good communication and customer-handling skills

Ability to work independently and travel to client sites

Time management and reporting skills

Qualifications:

ITI / Diploma in Electrical, Mechanical, Refrigeration, or related field

Valid driving license preferred

Benefits:

Competitive salary + service incentives

Travel allowance / reimbursement

Training and skill development

Career growth opportunities

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