Service engineer

Description: Service Engineer

Position Title: Service Engineer

Department: Technical  Service

Location: Juinagar, Navi Mumbai

Reports To: Service Manager / Technical Head

Employment Type: Full-Time

Job Summary:Job

The Service Engineer will be responsible for the installation, commissioning, maintenance, and troubleshooting of electronic and IT-based solutions such as CCTV surveillance systems, fire alarm systems, access control systems, networking equipment, and other electronic security or automation products. The role involves providing on-site and remote technical support to ensure optimal performance and customer satisfaction.

Key Responsibilities:

· Install, configure, and test electronic systems including CCTV, fire alarms, PA systems, biometric devices, UPS, and network equipment.

· Perform preventive and corrective maintenance of installed systems.

· Diagnose faults, replace defective components, and restore equipment functionality.

· Coordinate with the project and sales teams to ensure proper handover of commissioned systems.

· Prepare and maintain service reports, installation logs, and maintenance records.

· Provide on-site technical support and training to clients or end-users.

· Ensure timely resolution of service complaints within defined SLAs.

· Assist in product demonstrations, testing, and quality inspection when required.

· Adhere to company’s safety, quality, and documentation standards during field operations.

Qualifications and Skills:

· Education: Diploma / B.E./ITI Electrician / B.Tech in Electronics, Electrical, Instrumentation, or related discipline.

· Experience: 1–2 years of relevant experience in servicing electronic systems (fresher’s with strong technical skills may also apply).

· Technical Skills:

o Knowledge of CCTV, fire alarm, access control, PA systems, and networking.

o Familiarity with IP-based devices, NVR/DVR configuration, and network troubleshooting.

o Ability to read technical drawings, wiring diagrams, and product manuals.

o Basic knowledge of computer hardware and operating systems.

· Soft Skills:

o Strong analytical and problem-solving abilities.

o Good communication and customer-handling skills.

o Ability to work independently and as part of a team.

o Willingness to travel to client sites and work flexible hours.

Key Performance Indicators (KPIs):

· Timely completion of service calls and preventive maintenance.

· Customer satisfaction and feedback scores.

· System uptime and reduced repeat complaints.

· Accuracy of service documentation and reporting.

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