Provide on-site technical support for the installation, commissioning, and maintenance of ESS, Lithium-ion Battery, and Inverter Batteries.
Diagnose and troubleshoot technical issues at customer locations.
Perform repairs and replacements of faulty components as needed.
Conduct system testing and verification to ensure proper functionality.
Guide customers and installers through technical procedures and best practices.
Document service activities, technical issues, and resolutions.
Collaborate with the technical support and engineering teams to provide feedback and escalate complex issues.