Customer Service and Communication
Welcome clients and log vehicle symptoms.
Translate mechanic notes into easy terms.
Call clients with status updates and extra repair needs.
Handle questions and complaints. [1, 2, 3, 4, 5, 6]
Shop Workflow and Management
Set up service appointments and schedules.
Write detailed cost and time estimates.
Talk with technicians to track repair progress.
Order needed parts and manage billing. [1, 2, 3, 4, 5]
Sales and Administration
Suggest routine maintenance and parts.
Explain warranty coverage.
Close out repair orders and process payments.